Anthem Emergency Assistance

This temporary free service is available to anyone, not just Anthem Blue Cross Members.  “If you are impacted by California’s wildfires, Anthem Blue Cross has partnered with LiveHealth Online to help you see a doctor 24/7 for non-emergency conditions through live video from a smartphone, tablet or computer at no cost through November 18, 2018.  Doctors can send prescriptions directly to your pharmacy if needed.  

Sign up at or download the free LiveHealth Online mobile app and select Help for Wildfires Medical to see a doctor.” | Help for All

For impacted Blue Cross members, Anthem is:

  • Relaxing time limits for prior authorization, pre-certification and referral requirements – there will be no late penalties.
  • Suspending early refill limits for prescriptions.
  • Allowing replacement of medical equipment or supplies.
  • Extending filing deadlines for claims.

Please click the button below for a registration flyer for Anthem Blue Cross members, which has helpful general instructions.

Help for Anthem Members


Anthem Emergency Help Press Release

“Additionally, Anthem’s Employee Assistance Program (EAP) provides resources that are available to all residents of Butte, Los Angeles and Ventura counties that have been impacted by the wild fires. Support services are available to help with emotionally stressful situations as well as with financial and legal concerns. Anthem’s EAP tools will be offered at no cost and will be available 24/7 through the EAP crisis line by visiting anthemeacomp. and using the login code “cawildfires.”

Employee Assistance Program Help

These relaxed benefits do not apply to Federal Employees Health Benefits Program, Medicare Advantage, Medicare Supplement, Medicare Part D members, as those programs have specific guidelines.

DAC Emergency Services Information

Cal Fire Incident Updates

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