Information on a SCAM

We have been made aware of a scam about which you should know.  Individuals have reported that they have received unsolicited telephone calls from a number that appears to be a SNAP toll free information line; in these calls, people are being asked for personal information.  These calls are not from FNS or CDSS.

CDSS will be posting the below message on their CalFresh page of their website, and is requesting that your county consider it as well.

Website Alert:

There have been reports of the general public receiving unsolicited calls from what appears to be the SNAP toll free information hotline number: 1-800-221-5689.  The unsolicited callers are requesting personal information offering assistance for filling out a SNAP application or other non-SNAP related services such as home security systems. Never provide personal information or your credit card number over the phone to unsolicited callers. This outside entity that has “spoofed” the SNAP toll free information hotline number is not affiliated with FNS or SNAP. If you suspect that you are receiving illegitimate calls from 1-800-221-5689, you may file a complaint with the FCC. If you have already fallen victim to this or a similar scam, please visit: for more information on identity theft.

If you have any questions, please contact Ryan Fruchtenicht at CDSS (

Thank you,

Erin R. Horgan

County Welfare Directors Association

925 L Street, Suite 350

Sacramento, CA 95814

Office: (916) 443-1749

Fax: (916) 443-3202