IF YOU LIVE IN SHASTA, SISKIYOU, LASSEN OR MODOC COUNTIES, THIS IS FOR YOU:
All persons living in the northern half of our service area who have Medi-Cal, Medi-Cal/Medicare, Healthy Families or Temporary Assistance for Needy Families for health insurance will receive their healthcare services as administered by Partnership Health Plans starting on September 1.
PHC has a Member Services Department that is available Monday – Friday, 8:00 am – 5:00 pm. You can call them at (707) 863-4120 or (800) 863-4155. The Member Services Representatives are there to answer your questions about PHC and help you with any problems you may have related to your medical care.
You should call the Member Services Department if you:
Want to transfer to a new primary care provider.
Are getting a bill for medical care.
Need a new PHC ID card
Would like to file an appeal or complaint about PHC, your medical care, or your medical provider.
Have any questions about PHC or the services PHC provides.
Have a problem getting a medical appointment.
Have a problem getting a prescription filled.
Have paid for medication and/or a co-pay.
Multi-lingual services and services for hearing, speech and visually impaired members are available through the PHC Member Services Department. For more information about these services, call our Member Services Department or refer to the appropriately titled sections of this website for additional information.